Job Description
Join our award-winning customer support team as a Customer Support Trainee in Raleigh, NC! We're offering a fully paid 8-week training program designed to launch your career in tech support. No experience required – we provide everything you need to succeed.
At Apex Solutions, we believe in nurturing talent. Our comprehensive training covers industry-leading tools, communication strategies, and troubleshooting techniques. You'll work alongside certified mentors in a collaborative environment while receiving competitive compensation from day one.
After training, you'll transition to full-time supporting our SaaS clients with opportunities for advancement into senior roles, specializations, or management tracks. Enjoy modern benefits including health insurance, 401(k) matching, and flexible scheduling.
Responsibilities
- Complete paid training program covering CRM systems, ticketing platforms, and communication protocols
- Master product knowledge through hands-on workshops and simulations
- Develop active listening and problem-solving skills through role-playing exercises
- Support clients via phone, email, and chat under mentor supervision post-training
- Document cases accurately and maintain quality standards
- Collaborate with senior team members to resolve escalated issues
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications
- Customer-focused mindset with empathy
- Ability to work flexible hours including weekends
- Quick learner with adaptability to new technologies
- Passion for helping others and continuous improvement