Job Description
Join our award-winning customer service team in the heart of St. Louis! We're urgently seeking motivated Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start dates available!
Why join us?
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (AHT, CSAT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Type 35+ WPM with strong computer navigation
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and problem-solving mindset
- Pass background/drug screening