Job Description
Join our award-winning customer support team and launch your career in tech! Global Tech Solutions Inc. is seeking motivated Customer Support Trainees for our paid training program in Newark, NJ. No prior experience required – we'll invest in your growth through comprehensive hands-on training, mentorship from industry experts, and a clear path to advancement. Enjoy competitive pay, full benefits, and a collaborative work environment where your voice matters.
What You'll Gain:
- 6-week intensive paid training covering technical troubleshooting, communication skills, and product expertise
- Career advancement opportunities to Senior Support Specialist or Team Lead
- Competitive salary with performance bonuses and comprehensive benefits package
- Modern, tech-forward workspace in Newark's thriving business district
Responsibilities
- Master company products and services through structured training modules
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to resolve complex technical issues
- Continuously improve knowledge base through ongoing training and feedback
- Contribute to process improvements and best practices documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency and willingness to learn new technologies
- Ability to thrive in fast-paced, team-oriented environments
- No prior experience required – training provided
- Must be authorized to work in the United States