Job Description
Join our award-winning customer support team as a Flexible Hours Customer Support Trainee in Baton Rouge! We're seeking motivated individuals with exceptional communication skills to provide world-class service to our clients. This entry-level position offers customizable scheduling, comprehensive training, and clear pathways for career advancement. Perfect for students, parents, or anyone seeking work-life balance without sacrificing professional growth. Enjoy competitive pay, performance bonuses, and a supportive team environment where your voice matters.
Why You'll Love Working With Us:
- Flexible scheduling options including mornings, evenings, and weekends
- Paid training program with mentorship opportunities
- Comprehensive benefits package (health insurance, 401k matching)
- Clear promotion tracks to Senior Support Specialist and Team Lead roles
- Modern, collaborative workspace with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Document interactions using CRM software and maintain detailed case notes
- Troubleshoot technical issues and escalate complex problems appropriately
- Collaborate with cross-functional teams to resolve customer concerns
- Participate in ongoing training to master product knowledge and service standards
- Identify process improvements and contribute to team efficiency initiatives
- Meet key performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to work flexible hours (including evenings/weekends)
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and attention to detail
- Customer-focused mindset with patience and adaptability
- Basic technical troubleshooting skills
- Valid driver's license and reliable transportation (if required for occasional on-site duties)