Job Description
Join Pittsburgh's fastest-growing customer service team! We're urgently hiring motivated Call Center Agents to start immediately. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Make a real impact while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Flexible availability including evenings and weekends
- Positive attitude and customer-focused mindset
- U.S. work authorization required