Job Description
Immediate Hire Opportunity in Baltimore, MD! Join our dynamic customer support team as a Trainee and launch your career in customer service excellence. We provide comprehensive training and a supportive environment where you'll develop essential skills while helping clients solve problems and achieve their goals. This role offers rapid growth potential with performance-based advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with senior agents to resolve complex escalations
- Continuously refine product knowledge through training modules
- Contribute to improving support workflows and documentation
- Meet key performance metrics including response time and resolution rates
- Participate in daily team meetings and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to work flexible hours including weekends if required
- Previous customer service experience is not required
- Must pass background check and drug screening
- Valid work authorization in the United States