Job Description
Join our award-winning customer service team in Indianapolis and start your new career tomorrow! As a Call Center Agent at CustomerConnect Solutions, you'll be the voice of our Fortune 500 clients, delivering exceptional support that builds lasting customer relationships. We offer comprehensive paid training, flexible scheduling options, and clear advancement paths for motivated professionals. Our modern downtown office features collaborative workspaces, premium amenities, and a supportive culture that values your growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and internal tools
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal communication skills
- Proficient with Windows OS and CRM software
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure with problem-solving mindset