Job Description
Join our award-winning customer service team in sunny San Antonio! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your voice matters. No experience required – we provide paid training!
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (AHT, CSAT)
- Collaborate with team leads on process improvements
- Participate in monthly training sessions
- Maintain 98% schedule adherence
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM
- Proficiency with Microsoft Office Suite
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (including weekends)
- Clear English/Spanish bilingualism (strongly preferred)