Job Description
Join ConnectServe Solutions as a Part-Time Call Center Agent in Jersey City and become the voice of our brand! We're seeking energetic professionals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy flexible scheduling, competitive pay, and a supportive team environment. No weekends or holidays required – perfect for students or professionals seeking work-life balance. Training provided!
Responsibilities
- Handle 50-75 inbound/outbound calls daily regarding product inquiries, order status, and service requests
- Resolve customer issues using CRM tools with 90%+ first-contact resolution rate
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with support teams to escalate complex technical or billing concerns
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Participate in weekly coaching sessions to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Strong typing skills (40 WPM) and proficiency with CRM software
- Exceptional active listening and problem-solving abilities
- Ability to work 20-30 hours/week across weekdays (shifts 9AM-5PM/1PM-9PM)
- Clear, articulate communication with neutral accent
- Reliable high-speed internet for remote options