Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment including laptops, headsets, and software—zero startup costs. Enjoy comprehensive paid training, career growth opportunities, and a collaborative environment in Oakland's vibrant tech hub. Our 8-week paid training program transforms motivated individuals into technical support specialists.
Why Choose Apex Tech Solutions?
• Industry-leading equipment and tools
• 100% remote work flexibility post-training
• Health/dental/vision benefits from day one
• Quarterly performance bonuses
• Tuition reimbursement for certifications
Responsibilities
- Master our proprietary customer support software and hardware systems
- Resolve Tier 1 technical issues via phone, chat, and email
- Document cases accurately in CRM systems (Salesforce)
- Collaborate with senior engineers on complex escalations
- Develop troubleshooting methodologies for common device issues
- Maintain 95% customer satisfaction score targets
- Participate in weekly training modules and skill workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows/Mac proficiency)
- Excellent verbal/written communication skills
- Problem-solving aptitude with analytical thinking
- Ability to work 40 hours/week with flexible scheduling
- Passion for technology and helping others
- No prior experience required—trainees welcome!
- Must pass background check and drug screening