Job Description
Join our award-winning customer service team as a Call Center Agent in Tulsa! We're seeking passionate communicators to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive, fast-paced environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient in multitasking with strong problem-solving abilities
- Ability to work flexible shifts including evenings
- Basic computer literacy with typing speed of 35+ WPM
- Positive attitude and resilience in high-pressure situations