Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Call Center Agents in Plano, TX. We are offering a Generous Sign-On Bonus to top candidates looking to join our dynamic team immediately.
In this role, you will be the primary point of contact for our valued clients, handling inquiries with empathy and efficiency. Whether you are an experienced professional or just starting your journey, we provide the training and support you need to excel.
Why Join Us?
- Sign-On Bonus: Earn up to $1,000 upon completion of training.
- Competitive Pay: Hourly rate starting at $18.00.
- Full Benefits: Health, dental, and vision insurance.
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Resolve customer issues and complaints to ensure high satisfaction rates.
- Enter accurate customer data and transaction details into our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Follow established scripts and quality assurance guidelines.
- Maintain a high level of product and service knowledge.
- Collaborate with team leads to improve overall call center performance.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving abilities and a positive attitude.