Job Description
Join our award-winning customer service team in Lincoln, NE where we provide all the equipment you need to succeed! As a Call Center Agent, you'll deliver exceptional support to clients while enjoying a modern, tech-enabled workspace. We invest in our people with competitive pay, comprehensive benefits, and career advancement opportunities. No experience? No problem! We offer paid training to help you launch your customer service career.
Why Join Us?
- All equipment provided (headset, ergonomic chair, dual monitors)
- Modern office with free parking and on-site amenities
- Health, dental, and vision insurance options
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Must pass background check and drug screening
- Available to work flexible shifts including evenings/weekends