Job Description
Join TechSolutions Pro as a Customer Support Trainee and launch your career in one of the highest-paying entry-level roles in Chandler, AZ! We're seeking motivated individuals passionate about delivering exceptional customer experiences while earning a competitive salary with rapid growth potential. Our comprehensive 12-week training program equips you with industry-leading skills in technical troubleshooting, client relationship management, and SaaS platforms. Enjoy a collaborative work culture with flexible scheduling, performance bonuses, and clear pathways to senior roles. Why Apply? • Industry-leading compensation package • Fully paid certification program • Health benefits from Day 1 • Career advancement opportunities • Modern hybrid work environment.
Responsibilities
- Master company products/services through immersive training modules
- Resolve technical inquiries via phone, email, and chat with 95%+ satisfaction
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with engineering teams to escalate complex technical issues
- Proactively identify process improvements to enhance customer journeys
- Maintain knowledge base documentation and training materials
- Participate in weekly performance reviews with mentorship sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or tech support experience
- Exceptional written/verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to troubleshoot basic technical issues independently
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Available for on-site training (Chandler headquarters)