Job Description
Join CustomerConnect Solutions as a Flexible Hours Call Center Agent in Tulsa, Oklahoma! We're seeking dynamic professionals who value work-life balance while delivering exceptional customer experiences. Enjoy the freedom to choose shifts that fit your schedule – whether mornings, evenings, or weekends – without sacrificing competitive compensation or growth opportunities.
Our modern call center environment offers comprehensive training, performance bonuses, and a supportive culture that rewards initiative. As a key member of our team, you'll help shape how customers interact with our innovative services while building valuable career skills.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical and billing issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training for product knowledge
- Maintain professional communication across all channels
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including nights/weekends)
- Proficient with CRM software and Microsoft Office
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet for remote options