Job Description
Join our award-winning customer support team at Omaha Connect Solutions! We're seeking dynamic individuals to deliver exceptional service to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a modern downtown Omaha workspace with flexible scheduling options. Our supportive culture prioritizes professional growth through ongoing training and advancement opportunities.
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and professionalism
- Resolve complex customer issues across multiple communication channels
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Maintain compliance with PCI-DSS and HIPAA standards
Qualifications
- 2+ years customer service/call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Passion for continuous learning