Job Description
Join our award-winning customer service team in Fort Wayne! We're urgently seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No prior experience required – we provide paid training. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Flexibility to work rotating shifts including evenings/weekends
- Reliable transportation to our Fort Wayne location
- Background check required post-offer