Job Description
Join our award-winning customer experience team as a Customer Support Trainee in the heart of Washington, DC! We're seeking passionate individuals eager to build careers in client relations while serving diverse communities. This immersive training program combines classroom learning with hands-on experience to transform you into a customer service expert. Enjoy competitive benefits, career growth opportunities, and the chance to represent a company known for its commitment to excellence.
Responsibilities
- Master product knowledge through our intensive training curriculum
- Resolve customer inquiries via phone, email, and chat support channels
- Document cases accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to process improvement initiatives
- Meet performance metrics including resolution times and satisfaction scores
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and web-based tools
- Customer service experience (internships or volunteer work acceptable)
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and clean background check