Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Agent and become the voice of excellence for our clients! We're seeking passionate communicators to deliver exceptional customer experiences in our modern Corpus Christi facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive team environment. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in client systems
- Meet/exceed performance metrics (e.g., AHT, CSAT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible schedule availability (including weekends)
- Positive attitude under pressure