Job Description
Join our award-winning customer service team in Fort Wayne and get paid weekly! At Apex Customer Solutions, we value our agents and believe your hard work deserves timely compensation. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. No weekends or holidays required!
Why Choose Us?
- Weekly paycheck (every Friday!)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern, climate-controlled facility
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication skills
- Ability to work flexible shifts (including evenings)
- Proficient with Microsoft Office Suite
- Reliable transportation to Fort Wayne facility