Job Description
Join our award-winning customer service team in Louisville, KY! We're offering a $2,000 sign-on bonus for qualified Call Center Agents to kickstart your career with us. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your voice matters. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows applications
- Ability to work flexible shifts including weekends
- Positive attitude and team-player mindset
- Pass background/drug screening