Job Description
Join GlobalTech Solutions as a Customer Support Trainee and launch your career in one of Tulsa's most rewarding entry-level roles! We're seeking motivated individuals with exceptional communication skills to provide world-class support to our premium clientele. This comprehensive training program includes competitive pay, performance-based bonuses, and a clear path to advancement into senior support or account management positions. Enjoy a modern work environment, comprehensive benefits, and the opportunity to grow with an industry leader.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through intensive paid training
- Resolve technical issues and troubleshoot complex customer inquiries
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve escalated cases
- Contribute to process improvement initiatives
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Proven customer service or retail experience
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Basic technical troubleshooting knowledge
- Passion for helping others and continuous learning