Job Description
Join Atlanta's premier customer service team as a Part-Time Call Center Agent! We're seeking friendly, professional individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Atlanta. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and resilience in high-pressure situations
- Reliable transportation to downtown Atlanta location
- Available to work evenings/weekends (20-25 hrs/week)