Job Description
Join our award-winning customer experience team in Newark! GlobalConnect Solutions is seeking dynamic individuals to deliver exceptional service to Fortune 500 clients. Enjoy competitive benefits, career advancement opportunities, and a modern downtown workspace. We invest in your success through comprehensive training programs and performance incentives.
Our Newark hub offers:
• Free parking and direct transit access
• On-site wellness facilities
• Tuition reimbursement program
• Monthly performance bonuses
Responsibilities
- Handle 50+ daily inbound/outbound calls across multiple client portfolios
- Resolve complex billing inquiries and technical issues with 95% first-contact resolution
- Document interactions in Salesforce CRM with precision and timeliness
- Collaborate with technical teams to troubleshoot escalated customer concerns
- Maintain 98% attendance and adherence to schedule flexibility requirements
- Contribute to team quality improvement initiatives through feedback analysis
Qualifications
- Minimum 2 years' experience in high-volume call center environment
- Proficiency with Salesforce, Zendesk, or enterprise CRM platforms
- Proven ability to maintain composure during high-pressure interactions
- Typing speed of 45+ WPM with exceptional verbal communication skills
- Flexible availability including nights, weekends, and holidays (12-hour shifts)
- Bilingual (English/Spanish) certification preferred
- Associate degree or equivalent customer service certification