Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment including laptops, headsets, and specialized software. No prior experience required – we invest in your growth through comprehensive paid training. Enjoy a collaborative environment with career advancement opportunities in Newark's thriving tech hub.
Responsibilities
- Delve into hands-on training for our proprietary customer support systems and tools
- Master troubleshooting techniques for hardware/software issues using provided equipment
- Practice communication skills via simulated customer interactions and real-time shadowing
- Document cases accurately in CRM systems while learning industry best practices
- Collaborate with senior analysts to resolve escalated customer inquiries
- Participate in weekly skill development workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn new technologies
- Excellent verbal communication and active listening abilities
- Strong problem-solving aptitude and attention to detail
- Reliable high-speed internet access (equipment provided otherwise)
- Ability to work rotating shifts including evenings/weekends as needed
- Valid NJ work authorization and clean background check