Job Description
Join our award-winning customer support team in sunny St. Petersburg! We're seeking dynamic individuals to deliver exceptional service to Fortune 500 clients. Enjoy modern facilities, comprehensive training, and career advancement opportunities in a collaborative environment. Benefits include: Health insurance, 401(k) matching, paid time off, and flexible scheduling. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed quality and productivity metrics (30+ calls/day)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to escalate complex issues
- Participate in ongoing product training and workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Windows OS and CRM software
- Typing speed: 40+ WPM with 95% accuracy
- Exceptional communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Bilingual (Spanish) candidates strongly encouraged