Job Description
Join our award-winning customer service team as a Senior Call Center Agent at our state-of-the-art Plano facility. We're seeking dynamic professionals to deliver exceptional support experiences while advancing their careers in a fast-paced, tech-enabled environment.
Why You'll Love Working With Us: Comprehensive benefits package including health insurance, 401(k) matching, paid training, and advancement opportunities. Our Plano campus features modern amenities, flexible scheduling options, and a supportive culture focused on employee growth.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve complex customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems while maintaining SLAs
- Collaborate with technical teams to resolve escalated issues
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction scores
- Mentor junior agents on best practices
Qualifications
- Minimum 2 years call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities
- Ability to multitask in high-pressure environments
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual certification (strongly preferred)
- Flexible availability including nights/weekends