Job Description
Join Tulsa's premier customer service team where we invest in your success! ConnectSphere Solutions is seeking motivated Senior Call Center Agents to deliver exceptional experiences. Enjoy our modern facility with all equipment provided – including ergonomic headsets, dual monitors, and noise-canceling workstations. We offer comprehensive training, flexible scheduling options, and a collaborative culture focused on growth and recognition. Elevate your career in a supportive environment where your voice matters.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in client-specific platforms
- Collaborate with team leads on process improvements
- Participate in ongoing product training sessions
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years of call center or customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Willingness to learn new technologies quickly