Job Description
Join our award-winning customer experience team at NexCare Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional service from our modern Nashville headquarters. Enjoy flexible scheduling, comprehensive training, and a supportive team environment. This role is perfect for students, parents, or professionals seeking work-life balance while making a meaningful impact.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving mindset
- Flexible availability including evenings/weekends