Job Description
Join our award-winning customer service team in Philadelphia! CustomerFirst Solutions is seeking passionate Call Center Agents to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends