Job Description
Join our award-winning customer experience team in Raleigh, NC! Innovate Solutions Group is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy a modern work environment with comprehensive benefits, career advancement opportunities, and competitive compensation. We invest in your growth with paid training and ongoing development programs. Apply today and become part of a team that values your voice and dedication!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce and proprietary platforms
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Resilience under pressure and adaptability
- US work authorization and clear background check
- Spanish bilingualism highly valued