Job Description
Join our award-winning support team as a Customer Support Trainee in sunny Chula Vista! This direct-hire opportunity offers comprehensive training and a clear career growth path within a dynamic tech environment. You'll be mentored by industry experts while developing critical customer service skills in a collaborative, fast-paced setting. Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career-changers passionate about delivering exceptional customer experiences!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Master our product suite through structured training modules
- Document interactions and resolve issues using ticketing systems
- Collaborate with senior agents to escalate complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to knowledge base articles and process improvements
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Windows OS and basic software applications
- Ability to multitask in a fast-paced environment
- Previous customer service experience a plus but not required
- Must be authorized to work in the United States
- Spanish bilingual skills highly desirable