Job Description
Join our award-winning customer support team in Tulsa and launch your career immediately! We're seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience necessary – we provide paid training! Apply today and start earning tomorrow.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing training to enhance product knowledge
- Upsell products/services when appropriate during customer interactions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Previous customer service experience (preferred but not required)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Flexibility to work evenings/weekends (rotating schedule)