Job Description
Join Atlanta's fastest-growing tech firm as a Customer Support Trainee! No experience required – we'll provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Our Atlanta-based team offers a supportive environment where your growth is prioritized. Start tomorrow and build valuable skills while helping clients succeed. Benefits include health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products through structured training programs
- Document interactions and resolve issues efficiently
- Collaborate with senior agents to improve processes
- Meet performance metrics for response times and satisfaction
- Identify trends and suggest product improvements
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Proficiency with Windows OS and MS Office
- Customer-focused mindset with empathy
- Reliable transportation to downtown Atlanta office
- Available for weekday daytime training sessions
- Passion for helping others and problem-solving