Job Description
Join our award-winning team as a Senior Call Center Agent in Corpus Christi, TX! We're seeking motivated professionals with exceptional communication skills to deliver world-class customer service. Enjoy industry-leading compensation, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions in CRM systems accurately
- Collaborate with team leads on process improvements
- Participate in ongoing training and development
Qualifications
- 2+ years of high-volume call center experience
- Proven track record of exceeding performance goals
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Bilingual (English/Spanish) highly preferred