Job Description
Join Sacramento's Premier Customer Experience Team!
Sacramento Customer Solutions Inc. is seeking dynamic Senior Call Center Agents to deliver exceptional service to our growing client base. As a key member of our award-winning team, you'll drive customer satisfaction while advancing your career in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our Sacramento headquarters.
Why Work With Us?
- Industry-leading compensation package with quarterly bonuses
- Medical, dental, vision, and 401(k) matching
- Tuition reimbursement and professional development programs
- Modern downtown Sacramento workspace with free parking
Responsibilities
- Handle 50+ inbound/outbound calls daily with 95%+ resolution rate
- Resolve complex billing, technical, and account inquiries using CRM tools
- Maintain detailed customer records in Salesforce with 100% accuracy
- Collaborate with technical support team for escalated issues
- Contribute to process improvement initiatives
- Train new agents on communication protocols
- Meet/exceed KPIs for customer satisfaction (CSAT) and average handle time (AHT)
Qualifications
- 3+ years of high-volume call center experience
- Proficiency with Salesforce and CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with multitasking aptitude
- Customer service certification preferred
- Spanish bilingual skills highly valued
- Ability to work flexible shifts including evenings/weekends
- Passion for continuous learning and self-improvement