Job Description
Join our award-winning NYC call center team and launch your career with comprehensive paid training! Global Solutions Inc. is seeking motivated individuals to become customer experience specialists. No prior experience required – we invest in your success through our industry-leading training program. Enjoy competitive pay, comprehensive benefits, and clear advancement opportunities in a dynamic downtown Manhattan environment.
What We Offer:
- 2-week paid training program with certification
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM systems and established protocols
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service processes
- Adhere to compliance standards (HIPAA, PCI-DSS)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Authorization to work in the United States
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to type 30+ WPM
- Customer service mindset with problem-solving aptitude
- Flexibility to work rotating shifts (including evenings/weekends)
- Passion for continuous learning and self-improvement