Job Description
Join our award-winning support team as a Customer Support Trainee at CoastalTech Solutions! We're seeking motivated individuals with exceptional communication skills to provide world-class assistance to our diverse client base. This full-time trainee position offers comprehensive training and growth opportunities in a dynamic, tech-forward environment. Located in the heart of Virginia Beach, you'll gain hands-on experience with cutting-edge CRM systems while developing expertise in troubleshooting, client relationship management, and problem-solving. Our competitive benefits package includes health insurance, retirement plans, and paid time off. Ready to launch your career in customer service? Apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Accurately document interactions in our CRM system
- Collaborate with senior agents to resolve complex issues
- Master product knowledge through comprehensive training modules
- Identify opportunities to improve customer experience workflows
- Meet key performance metrics for response time and resolution rates
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including weekends
- Previous customer service experience preferred but not required
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening