Job Description
Join our award-winning customer service team in sunny Tampa! We're urgently seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, CSAT)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to type 35+ WPM
- Proficiency with Windows OS and CRM software
- Fluent in English (Spanish bilingual a plus)