Job Description
Join our elite customer service team at Global Solutions Inc. and unlock your earning potential! We're seeking motivated Call Center Agents in Riverside, CA to deliver exceptional client experiences with competitive compensation and comprehensive benefits. As a key member of our award-winning support division, you'll enjoy:
- Industry-leading salary with uncapped performance bonuses
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement and professional development programs
- Flexible scheduling with remote work options
- 4 weeks paid vacation + 10 paid holidays
Be part of a culture that rewards excellence and invests in your growth. Apply today to transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve complex issues using multi-channel support (phone, email, chat)
- Meet/exceed performance metrics including CSAT and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated cases
- Identify upsell opportunities to enhance customer value
- Maintain 95% adherence to quality assurance standards
Qualifications
- Minimum 2 years B2B customer service experience
- Proven track record of exceeding sales/retention targets
- Advanced proficiency with Salesforce and Zendesk platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Spanish fluency highly preferred
- Associates degree or equivalent experience required
- Background check and drug screening required