Job Description
Launch your customer service career with Orlando Solutions Group! We're seeking motivated Customer Support Trainees to join our award-winning team in sunny Orlando, FL. Enjoy a competitive starting salary, comprehensive paid training, and a $2,500 sign-on bonus. You'll gain hands-on experience in resolving customer inquiries, mastering our cutting-edge support platforms, and delivering exceptional experiences that drive loyalty. Our structured 90-day development program ensures you'll grow into a full-fledged Customer Support Specialist with advancement opportunities. Join us to build a fulfilling career while enjoying Florida's vibrant culture and career growth potential!
Responsibilities
- Deliver exceptional customer support across phone, email, and chat channels
- Master company products/services through immersive training programs
- Resolve technical inquiries and troubleshoot customer issues
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office and basic tech literacy
- Ability to thrive in fast-paced, team-oriented environments
- Willingness to learn proprietary software and platforms
- Positive attitude and resilience under pressure