Job Description
Join Delta Customer Solutions as a Part-Time Call Center Agent in Baton Rouge! We're seeking empathetic professionals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy flexible scheduling, paid training, and a supportive team environment while serving diverse industries. Perfect for students or career changers seeking work-life balance.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Flexible availability including evenings/weekends
- Typing speed of 30+ WPM