Job Description
Join our award-winning customer experience team at GlobalConnect Solutions, a leading tech services provider in the heart of San Francisco. We're seeking passionate individuals to represent our innovative platform while delivering exceptional support to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in our modern downtown headquarters.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to troubleshoot escalated issues
- Document interactions accurately in CRM systems
- Contribute to process improvement initiatives
Qualifications
- 3+ years B2B customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency required
- Associate degree or equivalent experience