Job Description
Join our award-winning customer experience team at Pacific Connect Solutions! We're seeking passionate Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy a state-of-the-art downtown San Diego workspace, comprehensive benefits, and career advancement opportunities. Our agents average 25% higher earnings than industry standards through our performance-based incentive program.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries within 5-minute SLA
- Document interactions in CRM system with 99% accuracy
- Upsell products/services using consultative approach
- Collaborate with tech team for complex issue escalation
- Maintain 92% customer satisfaction score
- Participate in bi-weekly training sessions
Qualifications
- 2+ years customer service experience
- 90+ WPM typing speed with 98% accuracy
- Proficient in Zendesk/CRM platforms
- Spanish/English bilingual required
- Ability to work flexible shifts (6AM-10PM)
- Associate's degree or equivalent experience
- Experience with Salesforce preferred