Job Description
Join Detroit's premier customer service hub and elevate your career! We're seeking motivated Senior Call Center Agents to deliver exceptional experiences while earning top-tier compensation. Enjoy comprehensive benefits, performance incentives, and a dynamic work environment in the heart of downtown Detroit. Apply today and become part of our award-winning team!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve complex customer inquiries across multiple product lines
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in CRM systems
- Collaborate with specialists to resolve escalated issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- 2+ years of high-volume call center experience
- Proven track record of exceeding performance targets
- Exceptional communication and conflict resolution skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Availability for flexible shifts including evenings/weekends