Job Description
Join our award-winning customer support team at Customer Connect Solutions! We're seeking dynamic individuals to represent top brands in Glendale's thriving business district. Enjoy comprehensive benefits, uncapped earning potential, and a modern workspace designed for peak performance. Our agents consistently rank in the top 10% for customer satisfaction nationwide.
As a key member of our 24/7 support hub, you'll handle 50+ daily interactions while maintaining industry-leading resolution rates. We invest $2,500 annually per employee in advanced training and certification programs.
Responsibilities
- Resolve complex customer inquiries across multiple channels (phone, chat, email)
- Meet/exceed 90% customer satisfaction score targets
- Document interactions in Salesforce with 99% accuracy
- Collaborate with technical teams for Tier-2 escalations
- Maintain 25+ calls/day average handle time
- Participate in quarterly process improvement initiatives
- Train new hires on CRM systems and compliance protocols
Qualifications
- 2+ years BPO/contact center experience
- Proficiency in Salesforce or equivalent CRM
- Spanish bilingual certification preferred
- 70+ WPM typing speed with 98% accuracy
- Knowledge of PCI-DSS compliance standards
- Experience with Zendesk or Freshdesk platforms
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent required