Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking dynamic Call Center Agents to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment.
Why Tampa Bay Customer Solutions?
- Industry-leading training program
- Health/dental/vision insurance from day one
- Paid time off + 12 company holidays
- Tuition reimbursement program
- On-site fitness center and relaxation lounge
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (CSAT >90%, AHT <180s)
- Collaborate with tech teams to resolve complex issues
- Participate in weekly performance improvement coaching
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Type 40+ WPM with 95% accuracy
- Proficiency in CRM tools (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Passion for continuous learning and feedback
- Bilingual (English/Spanish) highly valued