Job Description
We are seeking a dedicated Remote Technical Support Specialist based in Fort Worth to join our dynamic team. This is an excellent opportunity for individuals looking to launch or advance their career in IT support with paid training provided.
Why Join Us?
- Paid On-the-Job Training: No experience required; we teach you everything you need to know.
- Flexible Weekend Shifts: Enjoy a healthy work-life balance with weekend availability.
- Remote Work: Work from the comfort of your home in Fort Worth or anywhere in the USA.
Your Role
As a Technical Support Specialist, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting solutions.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve customer inquiries.
- Deliver product demonstrations and training sessions to new clients.
- Document customer interactions and solutions in the CRM system accurately.
- Troubleshoot hardware and software issues for remote desktop environments.
- Collaborate with senior engineers to escalate complex technical issues.
- Stay updated on product knowledge and industry best practices.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic proficiency with Microsoft Office Suite and Windows operating systems.
- Ability to work weekends as part of the rotating shift schedule.
- Self-motivated and able to learn new software quickly.
- Reliable high-speed internet connection is mandatory.