Job Description
Join ConnectFirst Solutions as a Remote-Friendly Call Center Agent and transform customer interactions into memorable experiences! We're seeking passionate individuals to deliver exceptional service while enjoying the flexibility of remote work from Richmond, VA. Our award-winning team offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment. If you thrive in dynamic settings and value work-life balance, this is your chance to make an impact without commuting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge bases
- Meet/exceed performance metrics including quality scores and resolution targets
- Document interactions accurately and maintain detailed case notes
- Collaborate with team leads to improve customer experience workflows
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends