Job Description
Join our award-winning banking team as a Remote-Friendly Bank Teller Trainee! Southwest Financial Group is seeking motivated individuals to launch their finance careers in Albuquerque. This hybrid role combines on-site training at our downtown branch with flexible remote learning opportunities. Gain hands-on experience in customer service, digital banking platforms, and financial transactions while receiving comprehensive mentorship from industry experts. We offer competitive benefits, advancement pathways, and a supportive culture that values growth and work-life balance.
Responsibilities
- Process customer transactions (deposits, withdrawals, transfers) with precision and security
- Deliver exceptional customer service via in-person, phone, and virtual channels
- Master digital banking tools including mobile check deposit and online transfers
- Assist clients with account inquiries, loan applications, and product promotions
- Adhere to strict compliance protocols and anti-fraud procedures
- Collaborate with branch team to resolve complex customer issues
- Participate in ongoing training programs to develop technical and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or cash handling experience
- Proficiency in basic math and financial software
- Strong communication and problem-solving abilities
- Ability to pass background check and credit review
- Comfortable with hybrid work environment (3 days remote/week)
- Basic knowledge of banking regulations (e.g., BSA, AML)
- Valid New Mexico driver's license for occasional off-site meetings